FAQs
Please see below for answers to common questions or check out the FAQ’s for the destination of your choice at the bottom of the page.
General FAQs
What is your cancellation policy?
CANCELLATIONS AND REFUNDS
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.
CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.
Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.
*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:
“Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
Activities including tickets or special entrances, such as Versailles or Colosseum, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
Barcelona
Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
Florence
All Skip-the-Line Duomo Tours
Milan
All Skip-the-Line Duomo Tours
Munich
All Oktoberfest Tours
Paris
All Eiffel Tower Tours* (Please see the Eiffel Tower Tour pages for the specific cancellation policy for these tours)
All Versailles Tours
Skip-the-Line All Access Catacombs Tour
Rome
Skip-the-Line Colosseum Tours
Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.
What is your weather policy?
All tours run rain or shine.
Can I buy a gift certificate for a Fat Tire Tour?
Absolutely! You can purchase a gift card right here, and have it emailed to your loved one or yourself!
How can I work for Fat Tire Tours?
Please see our employment page for more details. At this time, we are only accepting applications for our European destinations, and you can find all employment information and apply directly online.
What type of tours do you offer?
Fat Tire Tours began in 1999 with our Paris Day Bike Tour and has evolved quite a bit since then! We offer bike, e-bike, Segway, walking, skip-the-line, and food tours across eleven destinations worldwide.
Are your bike tours good for kids?
In general, yes! We have a few tours that wrap up late or focus on information that may not be kid-friendly, but you know your kid best! We have designed our tours to use as many bike paths, parks, and quiet roads as possible. We also have a variety of kid’s bikes and child accessories available to accommodate your family. It’s best to check the FAQ’s on the tour in question to be sure, but we would love to have your entire family join us!
What types and sizes of bikes do you use?
Our bike options vary slightly from destination to destination – you can see all the details on our bikes here. Except for our E-Bike tour in Barcelona, we do not have e-bikes available for rentals or tours.
What age restrictions do you have for Segway tours?
Every city’s legislation is different, so it’s best to check the FAQ’s for the tour in question! Even if you’ve ridden a Segway in a different city, the laws around Segway rider age are quite strict, and we may or may not be able to accommodate you.
Which locations are your tours in, and why don’t you have tours in _____?
You can find our world-class tours in eleven destinations in Europe and the United States:
In addition to these destinations, we’ve chosen the best bike tour in over 50 cities around the world! Check out the Fat Tire Tours Bike Tour Network and reserve an amazing experience with one of our local partners.
Want to see Fat Tire Tours in your favorite city? Let us know!
What makes you different than the other companies out there?
“Our mission is to provide safe, fun and unforgettable experiences through superior customer service that create memories and smiles that last a lifetime.”
While we cannot speak for other companies, we certainly feel that we have set, and we carry the standard of excellence in our industry. Many others have tried to replicate our efforts, but we hope you will choose to explore with us and see for yourself why we believe we stand head and shoulders above the rest.
We look forward to welcoming you on our award-winning tours and to creating the same memories for you and your friends and family that have made us world famous since 1999.
I’m a reseller/travel agent/educational professional. Who can I speak to about working together?
Please see our Partner Resources page.
Destination Specific FAQs
