Florence FAQ’s

Yes, reservations are required for all tours.

CANCELLATIONS AND REFUNDS
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure on all tours except our Florence VIP Cathedral, Museum and Rooftop Dome Tour with Private Terrace, any private tours, and any Fat Tire Approved tours. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:

“Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
Activities including tickets or special entrances, such as our Florence VIP Cathedral, Museum and Rooftop Dome Tour with Private Terrace, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit.

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.

The tour meeting time is 15 minutes prior to the start time. No refunds or re-bookings can be provided for late arrivals or no-shows after tour commencement or departure.

Absolutely! Our gift certificates are available here.

All tours run rain or shine.

Absolutely, you are welcome to bring your luggage along to the meeting point where you may store your bags in our shop while out on tour.

Keep an eye on our employment page for up-to-date hiring information and to submit an application.

Our Main Office is located at Via dei Cimatori 9R. Click here for a map.

Please note that not all tours meet at our office. Your tour’s meeting point can be found on it’s tour webpage and in your confirmation email.

Absolutely! We have loads of families join us and we’re a great family activity. Please note that certain tours have minimum age and/or weight requirements, so be sure to check the details and FAQ on the specific tour you are interested in.

We keep our office hours up to date on our Google listing, which you can reference here.

For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour. Please note all guests must be at least 7 years of age or older to participate.

Your confirmation email contains important information about your tour including its meeting point directions, emergency phone numbers, and other helpful details – but it is not required in order to check-in for your tour. Your tour guide will only need the name on your reservation in order for check-in.

All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.

Yes! This bike tour is a wonderful way for kids comfortable on bikes to discover Florence. We only ask that your children have been riding for a while, are comfortable riding in a group, and can navigate riding a bike on various surfaces including cobbled streets.

Please keep in mind that children under 18 years old must be accompanied by an adult on the tour.

• We have various sized city bikes to accommodate just about every size of rider, from extra small 20 inch wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm).
• Unfortunately, we do not have tricycles, tandems, or bikes with training wheels for adults or children that may be less confident in their riding ability.
• Due to limited availability, please book 20” and 24” wheeled bikes in advance.
• Please Note: All extra small 20 inch and small 24 inch bikes are equipped with hand brakes.

You can see all of our Florence bikes here.

While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount.

This tour is perfect for intermediate bike riders. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Most of this tour is on roads and although we stick together as a group and carve out a lane for ourselves, we ask that all guests feel confident with their riding ability. The road surfaces in Florence vary and may include cobbled streets as well as smooth gravel and pavement.

Safety is our number one priority but confidence in yourself is the first step to overall group safety.

If you’re not sure how you’ll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes.

Helmets are provided, however in Italy adults are not compelled by law to wear a helmet. We have helmets of all sizes available in our office.

Studies have shown that helmets can reduce head injuries by at least 85%.

Yes – all riders must be at least 16 years of age, as required by law in Italy. No exceptions.

For the riding safety of everyone, guests must weigh at least 100 pounds (45 kilograms), not in excess of 260 pounds (118 kilograms).

All riders must be at least 16 years of age, as required by law in Italy.

• For the riding safety of everyone, guests must weigh at least 100 pounds (45 kilograms), not in excess of 260 pounds (118 kilograms).
• All guests under 18 years old must be accompanied by a parent or guardian 18 years or older.

For safety reasons, minors (16 & 17 year olds) must be accompanied by an adult on the tour.

Your safety is always our highest priority. Therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city

We’ve found that our guests pick up on how to ride a Segway within the first 10 minutes, but we like to take 20-30 minutes to explain the machines, demonstrate the best riding techniques, and then allow time to practice before heading out to see the sites. We like to ensure that every guest feels 100% confident before beginning the tour.

While riding a Segway is fairly leisurely, you will be on your feet for the duration of the tour.

Yes helmets are included and required to be worn by all Segway guests, for the riding safety of everyone.

Pregnant women are strongly discouraged from joining bike tours due to cobbled streets.

Unfortunately we are unable to accommodate guests with mobility impairments, wheelchairs or strollers on this tour. We apologize for the inconvenience.

Please let us know any dietary restrictions in the ‘Comments’ section at check out. While we will try our best to satisfy any special dietary needs, we do not guarantee we will be able to do so, and ask that you let us know about those at least 24 hours prior to the tour. Failure to do this might result in not being able to accommodate your needs but will not warrant a refund.

The legal drinking age in Italy is 16 years old. However, please note that anyone under the age of 18 must be accompanied by an adult on our tours.

This food tour does include a wine tasting at an authentic local wine shop.