Milan FAQ’s

Yes, reservations are required for all tours.

CANCELLATIONS AND REFUNDS
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:

“Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
Activities including tickets or special entrances, such as Versailles or Colosseum, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:

Barcelona
Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket

Florence
All Skip-the-Line Duomo Tours

Milan
All Skip-the-Line Duomo Tours

Munich
All Oktoberfest Tours

Paris
All Eiffel Tower Tours* (Please see the Eiffel Tower Tour pages for the specific cancellation policy for these tours)
All Versailles Tours
Skip-the-Line All Access Catacombs Tour

Rome
Skip-the-Line Colosseum Tours
Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.

Right here! You can choose your tour or enter a custom amount to gift.

The tour meeting time is 15 minutes prior to the start time. No refunds or re-bookings can be provided for late arrivals or no-shows after tour commencement or departure.

All tours run rain or shine.

No, this tour does not have access to a large luggage storage area. Please only bring what you can comfortably carry with you such as purses, small backpacks, and small bags.

Keep an eye on our employment page for up-to-date hiring information and to submit an application.

For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

Please note that our Milan tours all meet at unique meeting points. Your tour’s meeting point can be found on the tour specific webpage and in your confirmation email.

Your confirmation email contains important information about your tour including its meeting point directions, emergency phone numbers, and other helpful details – but it is not required in order to check-in for your tour. Your tour guide will only need the name on your reservation in order for check-in.

All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.

Yes – all riders must be at least 16 years of age, as required by law in Italy. No exceptions.

For the riding safety of everyone, guests must weigh at least 100 pounds (45 kilograms), not in excess of 260 pounds (118 kilograms).

Yes, our tours typically only operate with 2 guests or more. If you are a solo traveler, we encourage you to reach out to our customer service team to check if other guests have booked on the date of your choice.  Please contact  italy@fattiretours.com for any specific requirements or customisation.

Please contact us at italy@fattiretours.com for larger group bookings. But please note that if the party is larger than 8 the group will be split up for safety reasons”

Yes – helmets are included and required to be worn by all Segway guests, for the riding safety of everyone.

Your safety is always our highest priority. Therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city

We’ve found that our guests pick up on how to ride a Segway within the first 10 minutes, but we like to take 20-30 minutes to explain the machines, demonstrate the best riding techniques, and then allow time to practice before heading out to see the sites. We like to ensure that every guest feels 100% confident before beginning the tour.

While riding a Segway is fairly leisurely, you will be on your feet for the duration of the tour.

All riders must be at least 16 years of age, as required by law in Italy.

• For the riding safety of everyone, guests must weigh at least 100 pounds (45 kilograms), not in excess of 260 pounds (118 kilograms).
• All guests under 18 years old must be accompanied by a parent or guardian 18 years or older.

Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway tours.

Unfortunately the route inside the cathedral is not wheelchair or stroller friendly. We apologize for the inconvenience.

Absolutely!

Please let us know any dietary restrictions in the ‘Comments’ section at check out. While we will try our best to satisfy any special dietary needs, we do not guarantee we will be able to do so, and ask that you let us know about those at least 24 hours prior to the tour. Failure to do this might result in not being able to accommodate your needs but will not warrant a refund.