Cancellation Policy

CANCELLATIONS AND REFUNDS

Many of our tours allow for free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

CHANGES AND RESCHEDULING

We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS

Please note the following exceptions to our standard cancellation and rebooking policies:

“Fat Tire Approved”

These are activities operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.

7% Maximum Cancellation Flexibility

Some of our tours include the option for maximum cancellation flexibility. This policy guarantees that you can amend or cancel your tour up to one-hour before the scheduled departure. If you select this added flexibility policy, your tour will be fully refunded should you opt to cancel, however the 7% fee is not refundable. This policy is on a tour-by-tour basis, meaning that it only applies to the tours where it is available, and not, by default, to all tours purchased at the same time.

Ticketed Activities

These tours/activities include tickets or special entrances, such as Versailles or the The Sagrada Familia, and they may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:

Barcelona

Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket

Florence

Florence VIP Cathedral, Museum and Rooftop Dome Tour with Private Terrace

Milan

Skip the Line Cathedral, Underground & Rooftop Terrace Tour

Paris

Versailles Bike Tour

Small Group VIP Versailles Bike Tour

Versailles Château & Gardens Walking Tour

Sunset Versailles Bike Tour with Fireworks

Skip the Line – All Access Catacombs Tour

Eiffel Tower Tour

Due to the need to secure, in advance, nonrefundable tickets to access the Eiffel Tower, our Small Group Eiffel Tower Summit Tour with Reserved Entry tour has an exceptional cancellation policy
• Cancellations more than 14 days out are eligible for a 100% refund
• Cancellations within 14 days of the tour date are eligible for a 50% refund • Cancellations less than 48 hours prior to the start of the tour are not eligible for a refund.

Private Tours

All private tours (except in Munich) must be cancelled or rebooked at least 7 days in advance of the activity start time to be eligible for a refund. Reschedulings are subject to availability.

Non-Refundable Tours/Activities

Some of our tours & activities come with instant tickets or include tough to secure reservations; as such, these are non-refundable:

London

River Thames Boat Cruise

Munich

Oktoberfest Festival Tour

Paris

Seine River Cruise

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.