Munich FAQ’s

Yes, reservations are required for all tours.

CANCELLATIONS AND REFUNDS
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:

“Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
Activities including tickets or special entrances, such as Versailles or Colosseum, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:

Barcelona
Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket

Florence
All Skip-the-Line Duomo Tours

Milan
All Skip-the-Line Duomo Tours

Munich
All Oktoberfest Tours

Paris
All Eiffel Tower Tours* (Please see the Eiffel Tower Tour pages for the specific cancellation policy for these tours)
All Versailles Tours
Skip-the-Line All Access Catacombs Tour

Rome
Skip-the-Line Colosseum Tours
Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.

Absolutely, you are welcome to bring your luggage along to the meeting point where you may store your bags in our shop while out on tour.

Yes!  You can click here to access Fat Tire Tours, Munich gift certificates.

Our shop is just off Karlsplatz 4 (Stachus), the bustling square between the Main Train Station (Hauptbahnhof) and Marienplatz. At the Karlsplatz fountain with your back to Karlstor and the pedestrian shopping street, turn right along Sonnenstrasse. After 50 meters, you will see our shop in the courtyard of Karlsplatz 4, on the right-hand side. The closest metro station is Karlsplatz (Stachus).

All tours run rain or shine.

The tour meeting time is 15 minutes prior to the start time. No refunds or re-bookings can be provided for late arrivals or no-shows after tour commencement or departure.

Unfortunately, we are not able to accommodate special requests like this on our public tours.  Once the tour begins we ask that you stay with the guide and the group until the end.  If you’re interested in something shorter, please inquire about a private tour.

While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Munich is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.

We believe there is a tour for everyone, therefore each of our bike tours fall into one of the following categories, which you can find identified on the individual tour page:

Leisurely Cycling – Perfect for novice bike riders or those that haven’t been on a bike in years. You should have average balance, be able to start and stop comfortably, and be familiar with hand brakes. We will be riding on bike lanes, through parks, on cobbled streets, and occasionally with traffic. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you’re not sure how you’ll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes.

Intermediate Cycling – You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Riders should be prepared for small hills, riding single-file behind other riders, and riding in a group. Safety is our number one priority but confidence in yourself is the first step to overall group safety.

Athletic Cycling – Tours that fall under this category are by no means strenuous, but they cover a greater distance than our other tours and/or spend more time cycling in the roads than our other tours. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. We vary between single-file & group riding. Safety is our number one priority but confidence in yourself is the first step to overall group safety. We have children join us on tours at this level all the time so it completely depends on your confidence with a bicycle!

Unfortunately, we won’t have enough time during this tour to allow everyone to enter the various museums. We will, however, provide you with the best information to go back and see the places that interest you most following the tour.  This tour is designed to experience the city from a broad perspective.

Our tours are great options for families and kids are very welcome. We have several types of kids’ bikes, seats, and helmets to make sure everyone of all sizes is comfortable on tour. Children under 16 years old must be accompanied by an adult on the tour.

• Our city tours are very casual, with only slight elevation gains, on varying surfaces from smooth gravel to pavement. It is necessary however that any person planning on taking our bike tours to have at least some experience riding, and should be comfortable riding in a group.

In Germany cyclists are not compelled by law to wear a helment, however we require them for children. We have helmets of all sizes available in our office.

No – the bike is included with the bike tour, so just bring yourself and we will take care of the rest!

The SegwayTM Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.

You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.

You may also visit Segway LLC’s site for more detailed info.

Occasionally we do have space available should you call the morning of your desired tour. This, however, is rare and we suggest you reserve as far ahead of time as possible. We tend to fill all of our tours.

Yes. Riding Segways in Germany come with a few restrictions:

• All participants must be over the age of 14 and any participants under the age of 18 must be accompanied by a responsible adult.
• Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).
• Women who are pregnant are not permitted to ride Segways.
• We have a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.

While no deposit is taken before tour, you will need to fill out a fast disclaimer and damage waiver form before joining tour.

Our Munich Classic Segway Tour last about 3.5 hours, including a short training session at the start of the tour.  As you will need to stay with your guide while on Segways, it is not possible to leave the tour early.

The Segway Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.

You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.

Our tours are very popular, and for good reason. We highly recommend reservations for all of our tours, but are happy to accommodate walk-ups as space is often available.  To make sure our tours are fun, safe, and a great experience for everyone, we have extra guides on hand should we need to split larger groups.